PRIVACY POLICY

Privacy Policy

Effective Date: 12th December 2021
Last Updated: 26th October 2025

At Grief Tides and Carley Taylor Grief Coach, your privacy and trust are deeply valued.
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, and safeguard your information when you visit our websites, book a session, or purchase a product or service from us.

1. Information We Collect

We may collect personal information such as:

Contact details: your name, email address, phone number, and postal address.
Session information: details you choose to share during coaching sessions or through contact forms, including sensitive or emotional content.
Purchase and payment details: processed securely through trusted third-party platforms (e.g. Stripe, PayPal, Shopify). We never store your payment details.
Website and analytics data: via cookies and analytics tools, to help us improve user experience.

Sensitive information (for example, relating to your grief experience or mental health) is only collected with your consent and handled respectfully and confidentially.

2. How We Use Your Information

We use your information to:

Provide grief coaching services and resources.
Deliver care packages, digital products, or gift cards you’ve ordered.
Respond to enquiries or customer service requests.
Send updates, newsletters, or offers (only if you have opted in).
Improve our website, content, and user experience.

We will never sell, rent, or trade your information to third parties.

3. Storing and Protecting Your Data

Your personal information is stored securely using password-protected systems and encrypted online platforms.
We take reasonable steps to prevent unauthorised access, disclosure, or misuse.

Information may be stored in Australia or by trusted cloud providers that comply with Australian privacy standards.

4. Sharing Information

We may share limited data with service providers who assist in operating our business - such as payment gateways, email marketing systems, or web hosts.
These providers are required to keep your information confidential and use it only for the agreed purpose.

We may also disclose information if required by law or to protect health, safety, or legal rights.

5. Access and Correction

You have the right to access and update the personal information we hold about you.
If you believe your information is incorrect or wish to review what we hold, please contact:
carleytaylorcoach@gmail.com or grieftides@gmail.com

6. Cookies and Analytics

We use cookies and similar technologies to collect anonymous data about website traffic and engagement.
You can disable cookies in your browser settings if you prefer.

7. External Links

Our website may include links to external sites. We’re not responsible for their privacy practices or content and encourage you to review their policies separately.